Who are we?
The Volunteer Centre, Blackpool, Wyre and Fylde is a volunteering organisation for Blackpool, Wyre and the Fylde. Its key aim is to support and promote volunteers, organisations and groups to develop volunteering in the community. We are a registered charity (Charity No. 1125184) and a Company limited by guarantee.
When you contact us register your interest in volunteering through one of our projects, we request your personal details to provide us with information to process your enquiry or application.
This policy explains when and why we collect personal information when you contact our organisation and how we use it.
Cookies and Third-Party websites
What information do we collect and how?
In order to provide you with information about our services or help you to access them, we may collect personal information via our associate websites such as “Do-It”, or any information you provide directly to us via: telephone conversations, emails, application forms and written communications.
Personal information is any information that can be used to identify you. Examples of personal information that we collect include: your name, address, telephone number, email address, date of birth etc.
We may also keep records of a brief overview of your volunteering activities, help and advice sessions, evaluations that you have with us, and records of incidents or grievances, etc.
We will sometimes ask you to provide sensitive information, which is information that refers to your health, race, religion, political beliefs, previous convictions, etc. We ask you for these details in order to arrange any support that you may need, to identify suitable voluntary placements, and for anonymous statistical purposes. These details are not usually mandatory and will not necessarily prevent you from volunteering or signing up for any of our projects.
How do we use your information?
We may use your information:
- To process your enquiry or application to provide access to our services.
- To communicate with you to keep you up to date and informed. This communication will only be in relation to your chosen project or volunteering, we will not contact you for the purpose of advertising or fund raising.
- For the purpose of anonymous statistical reporting to Third Party Providers we work in association with, such as funding partners.
The length of time that we need to keep a copy of your information varies by project and is often set by our funding bodies or project overseers; you will be informed of how long retention period and asked if you agree before you sign up.
Who has access to your information?
We will not sell or rent your information on to any third party.
We may share your information with third party providers we work in association with to deliver the service you have requested access to. We will also share some details with any specific organisations that you have applied to volunteer with through us. You will be informed of which specific organisations these will be depending on which projects, activities or volunteering opportunities you have signed up for, or expressed interest in signing up for.
We will never share personally identifying information to any organisation that would use it for reasons that might cause you nuisance or distress.
Your information will never be transferred to any countries outside of the EU without your knowledge, and without confirming that the receiving country and organisation have adequate data protection laws, policies and security in place to protect your information.
We endeavour to ensure that any organisations we share information with also adhere to these standards.
We will not share your information for any reason other than the above reasons unless we are legally required to.
You have several rights relating to the personal information we hold on you, these include:
- The right to access the data we hold on you.
- The right to ensure the data we hold on you is accurate. We ask that you inform us of any changes to the information we hold, as we have a duty to keep our records up to date.
- The right to erasure, de-personalisation, or restriction of use of your personal data, these may not always be possible as we are required to keep some data for funding and statistical purposes, but we will discuss with you what we are able to do.
- The right to object to how your data is being processed.
- The right to data portability, which means that at your request, we can transfer the data we hold on you to a different company, organisation or individual.
If you make a request relating to any of the above rights, we will consider each request in accordance with the applicable data protection laws and regulations.
No administration fee will be charged for considering or complying with such a request, unless the request is deemed to be excessive.
In all reasonable cases, we will have up to 30 days to comply with your request.
You may make a request for any of the above via:
Email: – firstname.lastname@example.org
Telephone: – 01253 301004
In writing: – The Data Officer, Volunteer Centre, Blackpool, Wyre and Fylde, South Lodge, West Park Drive, Blackpool, FY3 9EQ
If you have any complaints regarding how your data has been collected, stored or used please contact us in any of the above ways and we will be happy to help explain or rectify the situation.
If after contacting us you feel as though we have failed to address your concerns, or that we have failed to comply with a reasonable request regarding your data rights, you may contact the Information Commissioner’s Office who act as the regulators and overseers of data protection regulations in the UK. They can be contacted:
Via their website: – ico.org.uk/concerns
By phone: – 0303 123 1113
In writing: – Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF